Energy markets are diversifying at a rapid pace. In an environment where customers are also producers of energy, utilities have to fully embrace customer centricity. However, they also need to re-think their data utilization. With the right partners, aggregated data can be used to develop smart electricity solutions that have an impact on both a household and a grid level.
Key insights
Why customer centricity is key to succeed in the energy business
New technologies, services and business models are creating a stir in the global energy market. At the same time, new players are increasing competition. In this volatile market situation, customer-centricity becomes key to building a loyal customer base.
Our work
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HanseWerk
Facilitating transparent communication and seamless planning in the energy market
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BMW
Discover new customer value at the intersection of e-mobility & energy
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E.ON
Build an end-to-end digital sales & delivery platform for renewable energy
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Elenia
Integrating power distribution and data systems into a comprehensive situational awareness tool
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Fortum SmartLiving
New ways for monitoring temperature and humidity creates cost savings for households
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Fortum Apollo
Improved visibility into optimization results helps Fortum improve the planning of hydropower production
In conversation about energy
What’s next, Energy?
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Collaborating for a Resilient Future
Legacy systems and departmental silos make it hard to do right by the people, the planet and the business. To achieve sustainability targets, we need to focus on building a systemic approach to sustainability with strong partnerships, collaboration and continuous sharing of knowledge.
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How we can adapt to a world in flux
Our world is changing fundamentally. Old truths, rules, and systems are melting away and proven tools don’t work anymore. But what can business leaders do to address this? A new skill set only won't be enough. It is up to us to build an integrated, systemic approach - including mindsets, values, and skills.
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Get in touch
Helmut Scherer
Managing Director
+49 176 1101 7722
helmut.scherer@futurice.com
Pirja Heiskanen
Director, Data-enabled strategy and operations
+358 504 536 314
pirja.heiskanen@futurice.com
Jan Herrmann
Director Corporate Innovation
+49 151 6410 7441
jan.herrmann@futurice.com
Emile Stoverinck
Director Stuttgart
+49 151 2124 1702
emile.stoverinck@futurice.com
Lauri Anttila
Business Lead, AI & IoT
+358 400 315 934
lauri.anttila@futurice.com
Minna Jylhä
Client Lead, Stockholm
+46 70 303 69 76
minna.jylha@futurice.com
