
Your potential customers are out there, expecting to be served on their terms, anytime and anywhere. Their behavior is becoming less predictable as individual preferences grow more diverse and customer segments keep fragmenting.

Today, openness and sustainability are no longer just nice for retailers to have – they’re requirements. And as the use of cookies comes to an end, digital marketing will depend increasingly on trust and a well-defined purpose. At the same time, rapid changes caused by the pandemic have forced the sector to rethink traditional store concepts, operations, and supply chains, and new disruptive payment methods and ecosystems have sprung up everywhere.

Retail’s shift towards software and data platforms has begun. Let us show how your business can adapt and flourish in this unknown territory.

Rethinking_Retail_payment

Rethinking_Retail_store

RETAIL IS TRANSFORMING

### How we can boost your retail business

Our mission is to help you deliver distinctive experiences your customers can’t resist. We simplify the complex, think outside the box and co-create new innovations in practice – all the way from strategy, cultural change, brand identity and storytelling to service design and adopting cutting-edge technologies.

These, combined with the smart use of data, will enable you to thoroughly understand your end customer’s behavior and harness it as a driver for sales. In ecommerce, we fluently cooperate with our digital sales consultancy [Columbia Road](https://www.columbiaroad.com/ "Columbia Road").


### We will help you solve retail challenges

- Defining your story and purpose
- Engaging your customers
- Personalizing your services
- Providing the teams and talent you need
- Controlling and improving the supply chain
- Offering an easier and safer shopping experience
- Enhancing availability, transparency, and sustainability
- Renewing your culture and business processes to support digital transformation
- Integrating physical and digital environments into a seamless customer experience

Identify what your customers really need, not just what they want.

Define what needs to be done to get there.

Focus and effectively organize a multidisciplinary team to deliver exactly that.

Use data and latest technologies to create the ultimate customer experience, increase operational efficiency and more.

When getting started, our first steps are to...

Wherever you are on your digital journey, we can help you along the way. Let's co-create your future together!

Let’s rethink your retail

What I learned co-creating one of the fastest-growing apps in Finland

Explore more

How does the world look like in 2030? Download the vision PDF that gives inspiration and insights, introduces emerging opportunity areas and the strategic risks involved for the retail industry.

Look into the Future of Retail

K-Ruoka

K ruoka header image

For the love of good food — award-winning retail digital services

ian-dooley-407840-unsplash-b32d5347-3b78-4d8f-9ddb-e6a5d04a84e8 s888x500 c4000x2337 l0x1890 m1x0 q65 noupscale

Kesko's K Markkinointi uses LSC to raise their marketing services to the next level

Retail Case Studies

Transformative Experiences header image

Creating transformative experiences with human-centric design

Innovative and data driven organisations header image

Data-driven organization design and innovation

Software Development

Software development

SERVICES

Join our growing number of satisfied clients – leave your contact information using this form, and our team of experts will reach out to you soon!

Get in touch

Maria Niiniharju Picture

Maria Niiniharju

Business Director & Sales, Tampere

Claes Kaarni

Head of Business Development, Sweden

Tracy Rolling profile picture

Tracy Rolling

Experience Director

Rethinking_Retail_hero

Learn how to conquer the market and win your customers over by creating a distinctive brand with a seamless, data-enabled service that runs regardless of time and place, and delivers on your customers’ expectations.

Rethinking retail