As an organization grows, collective knowledge becomes fragmented, siloed and less transparent. In small teams, we know who to turn to, but if there are more than 100 employees, say, the situation is different. Finding the knowledge and expertise you need can be difficult.
The phenomenon escalates in knowledge work organizations, especially in healthcare where doctors’ experience in each field varies. For example, an orthopedist can be specialized in knee or back injuries, and even have specific expertise in a certain sports initiated ligament issues. Until now, identifying what specific knowledge a doctor has been time-consuming, largely based on titles, CVs, and tacit information.
Together with our experts, Terveystalo wanted to explore the future of resource planning through matching the specific, individual needs of patients with doctors most experienced with the specific areas, instead of capacity or location of doctors.