Moneycorp: Creating a frictionless financial service

As other sectors pushed ahead with customer experience-led change programmes, Moneycorp saw an opportunity to bring retail banking-style best practice to its own offering.

Using lean and agile ways of working, the engagement unfolded from an initial mobile user experience review and Service Vision Sprint (SVS) to a full platform rebuild project.

Since 2016, Futurice has partnered with Moneycorp to design and build a new customer-centric platform and service experience. We’ve worked closely with their domain experts in navigating a complex mix of regulatory environments and financial systems, to co-create a best-in-class international payment platform.

We overhauled Moneycorp’s user-facing online platform for private and corporate customers, bringing in best-in-class modern web technologies (including React & Redux, Styled Components and Typescript). We also created an internal UI component library to support a white labeling solution and reduce launch time in new territories from six months to just one or two.

To progress Moneycorp’s product launch strategy, we helped roll out an iterative release process, meaning we had real data early with an MVP in the first few months. A new online registration system, launched mid-2017, doubled conversion rate from ten to twenty per cent.

Over the course of the project, we’ve actively worked to refresh and improve working culture and processes rather than operating as a siloed and outsourced vendor. Ensuring collaborative and creative work that can happen at speed has helped to deliver a smooth and frictionless product for Moneycorp’s customers.