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The Humble Coffee Shop Experience

As a regular visitor to coffee shops, I observe a lot of different approaches to the customer experience. Some are far more practical than others — my approach to service design often leaves me deep in thought on how to improve each and every coffee shop. The following is an outline from a CX-oriented software project — utilizing deep learning — which began in 2011 and is still under active, iterative, improvement in 2019.


  • Portrait of P. J. Łaszkowicz
    P. J. Łaszkowicz
    Technology Advisor