UK banking apps trend analysis
Futurice has analyzed thousands of app store reviews across 17 major UK banks, using AI-powered sentiment analysis to uncover what users truly value—and where improvements are needed. Our comprehensive report goes beyond star ratings, providing you with actionable insights into the features that delight users and the common frustrations that hold apps back.
About the analysis
In today’s competitive digital landscape, understanding customer sentiment is essential for creating exceptional mobile banking experiences. Discover how platform-specific challenges, such as iOS users' desire for seamless biometric security and Android users' frustration with stability, can impact your app’s success. From improving security and technical stability to addressing user demand for customizable dashboards and better customer support, this report gives you the knowledge to make data-driven decisions that enhance your app's performance and user satisfaction.
Download the full analysis to learn how your app measures up and how Futurice can help you turn customer feedback into a strategic advantage.