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CXC 2017 Key Note Speech: Are We Getting It All Wrong?

Current thinking on Customer Experience in Financial Services has the right intentions but the wrong emphasis says Futurice Global Principal, Advisory, John Oswald. Here are the highlights of John’s key note speech to the CXC Customer Experience Conference 2017.

Customer Experience: Are we getting it all wrong?

Futurice's John Oswald, is speaking at the Customer Experience Conference 2017 which focuses on Financial Services, ahead of his keynote he shares his thoughts.

Customer Experience: The Future of Design within Finance

In advance of her panel at the Customer Experience Conference, managing partner - strategic innovation, Mette Andersen, she shares her thoughts on the future of design within financial services.