Open positions: Helsinki

Specialist for IT Support team

Futurice is a growing international company that designs and creates innovative digital services for companies in a wide variety of industries ranging from energy to media. Since 2000, we’ve completed more than 1500 projects for over 300 customers.

We as the internal IT team want to provide the best environment and IT tools for our fellow Futuriceans working on all Futurice sites: Helsinki, Tampere, Berlin, Munich, London and Stockholm. We approach all aspects of our work with a user first, agile & can do attitude and receive very positive feedback for our fast and friendly service both within Futurice and from our client organisations. We aim to be the best IT team in the world.

Our responsibilities as a team cover user support, hardware & software, networks, servers and other internal systems as well as internal software development. We also work closely with sales, site leaders and HR to develop tools and ways of working at Futurice.

Now we are looking for a candidate to join our User Support team at our Helsinki office.

Our ideal candidate:

  • loves customer service as large part of work will be user support on all levels

  • is a team player, helping others to succeed

  • has good communication skills, at least fluent English

  • is an easy-going people person who solves problems with a smile

  • is an efficient and precise hands-on doer

  • has lean mindset towards improvements and processes

  • Is enthusiastic about documentation

  • has a general understanding of IT:

    • Good skills on MacOS and/or Windows

    • Basic understanding of networks and security

    • Is familiar with accounts, licences, IT purchases

Some characteristics we have found useful in our environment:

  • Eager to learn new

  • Outgoing

  • Capable of multi-tasking/prioritizing

  • Patient

Futurice core values are care, trust, transparency and continuous improvement, which we try to embrace and share as much as possible. Our people are our superpower and you’ll work with some of the most brilliant and talented professionals in the digital world. Futurice is a place for learning, also in the IT team, where our people have opportunities to develop their skills and grow with the company. We have international atmosphere with over 30 different nationalities and the possibility to travel to other sites every now and then. Furthermore, we offer a competitive compensation package and an award-winning work culture.

If you feel like you are the person we are looking for, check out our five steps to a great application article and submit yours with the form below. We hope to hear from you soon!

Application period is open until 9th of March 2018. Please include your salary request in your application.

Preferred times for calling and asking about the position information are

  • 21st of February 2018 between 14:00-16:00
  • 1st of March 2018 between 10:00-12:00

If these are not convenient for you, feel free to call anytime during business hours - we'll try our best to answer or call you back

Behalf of our friendly IT team,
Tuomo Hakaoja
Head of IT, Team Builder

Apply for this position

Tell us about you

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For more information, contact:

Tuomo Hakaoja Head of IT, Team Builder
+358 50 520 8983