Lean Service Creation (LSC) Workshop: Future financial services

Lean Service Creation (LSC) Workshop: Future financial services

26 - 28 underwood steet N1 7JQ
United Kingdom


We’re taking part in the London Design Festival. We’re hosting a free evening workshop, with Company Culture Engineer Prof. Risto Sarvas and Advisory Global Principal John Oswald. You will learn the basics behind Futurice’s Lean Service Creation (LSC) methodology as well as how this can be specifically applied to specific financial services industry challenges, such as blockchain for insurance or PSD2 for retail banking. LSC is a design process, set of tools, and handbook that combine the best practices of Service Design Thinking, Lean Startup, and Agile Development.

Over the session you’ll learn more about LSC and take part in an intensive workshop as well as meeting with other members of the London design community. You’ll also get the chance to try out the methodologies to help solve real world problems.


18:00 Welcome drinks and snacks
18:30 Introduction to LSC
Application of principles and methods to real-world financial services scenarios, including participative workshopping, reimagining and framing potential solutions.
21:30 Event ends

About Risto Sarvas

Risto is the co-founder of LSC and works at Futurice and spend most of his time helping large corporations engineer their work culture through digital business transformations. Risto is also an adjunct professor at Aalto University, Finland, teaching design and social media.

About John Oswald

John is a connector and translator of communities. He is a Global Principal of Futurice’s Advisory team, joining the dots between design, development and business impact and organisational evolution. He helps clients figure out the best ways to change and how design can help broker the right conversations. Before joining Futurice, John built Fjord’s global Business Design team.