Lean Service Creation Crash Course - Berlin

Lean Service Creation Crash Course

Studio Chérie, Hobrechtstr. 65/66, 3-4 OG



In this course led by Service Designer Dr. Eeva Raita you will learn the Lean Service Creation (LSC) methodology: a design process, set of tools, and handbook that combine the best practices of Service Design Thinking, Lean Startup, and Agile Development. The LSC Crash Course is an intensive one-day, learn-by-doing design sprint.

Course description

During the day you will familiarize yourself with LSC tools, sharpen your skills in user insights gathering and validate concepts with minimal, lovable products. Lean Service Creation is the embodiment of Futurice’s 16 years of experience in creating digital services. We have consolidated our expertise into a set of tools, which we've iterated and validated for the past two years. We have used it in over 40 commercial projects, in tens of training workshops, and in university design teaching. We use the methodology in our own projects, our internal training, and in doing our business.

Lean Service Creation course provides you with an opportunity to create a service concept, with defined business goals and customer segments. You'll talk to real customers and brainstorm ideas. You'll refine the ideas and create value propositions, which you'll then turn into prototypes. You'll validate the prototypes with real customers. You'll plan a customer journey, estimate the market size and create a business model. You'll plan the next steps and your key metrics. You'll kick off your sales. All this in 7 hours by using our Lean Service Creation toolbox and spot-on facilitation.

Who is this course for

Participants include managers and business owners, as well as marketing and product developers. If you are a product leader, UX advocate, or a start-up that wants to build amazing internet products then LSC Crash Course is valuable.


9:30 - 10:00 Registration and Welcome Breakfast

10:00 - 12:30 Introduction to Lean Service Creation and start of the Co-creation session

12:30 - 13:30 Lunch (provided)

13.30 - 18.30 More Co-creation!

To sign-up check our Lean Service Creation Crash Course event page, via Eventbrite. 

For more information, contact:

Alex Kluwe Business Development
+49 151 4 190 3159