Everyone wants innovations, and everyone feels the need for change to create those innovations. The path to change is having the right attitude, knowing the tools and methods required, and an organisation that supports individuality and freedom of choice.
Every product manager knows this, Nobel laureate economists preach it, and we at Futurice help our clients to do it.
Here is what the good people at Helsingin Energia have to say about our collaboration with them in making the change actually happen. We call it Lean Service Creation Training.
Risto Sarvas: Lean Service Creation, part 2 - The Training