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System Specialist

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Join us! Are you looking for the next chapter in your career journey? You’ve come to the right place. We are always happy to hear from people who love learning and have their heart in the right place. Welcome home.

About the job

Futucare is Futurice’s model for ensuring continuity, support and small feature development of in-production systems. It offers a 360 view to projects, technologies and architectural solutions developed by Futurice’s highly skilled teams in recent years.

We have a team of over 20 persons. Currently the team operates from Tampere but in the future there may also be other sites and remote team members involved. Futurice’s awesome and skilled community together with the Futucare team having one of the highest engagement score at Futurice is surely something you definitely don’t want to miss.

We are looking for experienced System Specialists to join our team in Tampere! We offer cloud and software maintenance services to both public and private side customers. Our service time is weekdays between 8am to 5pm.

We have a modern Service Desk, where most of the incoming issues are solved in the first line. Your work would consist of on-call duties during service time and depending on your background resolving cloud or software issues. There is a possibility for on-call duties outside working hours, but those are always agreed separately.

As a part of our Service Desk you are able to learn new technologies and gain experience in different environments to widen your tech toolbox and learn the best practices and ways of working. Tech stack itself can vary since we are working with multiple modern stacks. Furthermore you gain understanding from various different client organizations, their businesses, needs & ways of working to become a trusted advisor towards the clients.

Here are some practical things that would definitely help succeeding in this job

  • Passion for continuous improvement and learning new things

  • Strong customer service mindset

  • Problem solving skills

  • Excellent team and communication skills

  • Proactive attitude

  • Know-how of some of the following cloud technologies: Microsoft Azure, Amazon Web Services, Google Cloud Platform

  • Knowledge and experience of IT Service Management best practices, such as ITIL

  • Fluent both in English and Finnish

Previous experience or knowledge on some of the following skills are seen as a plus

  • Experience of Jira Service Management

  • Know-how about DevOps and Agile methodologies

  • Software development skills

Come as you are

As an ultimate learning platform that empowers people to become a better version of themselves, we believe that diversity and inclusion are important to our company's success. We seek to recruit, develop and retain the most talented people from a diverse pool of candidates. We welcome applications from everyone, regardless of their race, religion, national origin, sexual orientation, gender identity, age, medical condition, or other non-merit factors - we care for each other!

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Want to know more about this?

Contact

Jenna Salo, Service Lead, Futucare

We’re Futurice

We are a team of 550 professionals with more than 40 nationalities in 7 offices. We’re experts in strategy, design, and engineering, and we combine these capabilities to transform organisations at every level. We think by making, and make by thinking, solving business problems by getting our hands dirty. We help forward-thinking organisations embrace change, and take control of their futures. Our strong culture is built on our core values: Care, Trust, Transparency and Continuous Improvement.

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