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Lead Service Designer / Strategist (f/m/x) - Berlin

Join us!

As a Lead Service Designer / Strategist, at Futurice you will help us leverage business metrics to demonstrate the value of enterprise modernization key metrics guiding our clients, realizing customer opportunities and revenue streams – B2B & B2C. Take the opportunity to shape and influence our client's business and raise their benchmark.

Here are some practical things that would definitely help in this job

  • Fluent English and German language skills.
  • 5 to 7 years of experience.
  • First-class visual and verbal storyteller with strong data analytical skills. Able to eloquently articulate strategy, and communicate significant patterns in data in a rational and comprehensive manner.
  • Experience in strategic foresight or/and data trend analysis, change management, team operational improvement and data metrics consulting.
  • Deep experience in planning and facilitating collaborative workshop activities that help shape and define consumer-facing experiences.
  • Proficient in synthesising quantitative and qualitative data from multiple sources to identify opportunities and recommend design directions.
  • High level of expertise in tackling and solving complex business challenges.
  • Deep and contextual understanding of what matters to the people we are designing for.
  • Manage design research relationships with partners and clients.
  • Evolve and innovate the Service Design and Design Research practice, pulling in state-of-the-art methods from external and internal expertise.
  • Enthusiasm for digital design best practices, new interaction models, design standards and emerging technologies.
  • Driving design quality, practice and offerings that meet business and user goals as well as creating new offerings within Futurice.
  • Expertise in collaborating with other designers, developers and advisors.

You would blow our minds if you also bring along some of these:

  • Experience in change management, operational improvement and metrics consulting.
  • 3-5 years of experience in creating and bringing products and services to market.
  • Ability to lead large scale design projects and related accounts.
  • Experience in leading multiple cross-discipline teams.
  • High level of expertise in planning and conducting customer research, user tests and concept validation process.

Besides our overall cultural and organisational model, here are some specific Futurice perks.

  • Flexible working hours

    some are night owls, other early birds! No one is equally productive 9 to 5 and we are fine with it!

  • Load your batteries

    you will have 30 paid vacation days!

  • We consider individual needs

    Choose the way you work best by selecting your own devices and tools.

  • Personal IT budget

    which allows you to regularly update your work equipment

  • Ultimate learning platform

    continuous learning is one of our core values, therefore you will be offered various learning opportunities in your daily work as well as internal learning events, training and meet-ups to share and enlarge your knowledge

  • Company pension scheme

    you have the possibility to participate in a direct insurance company pension plan

  • Sports benefit

    We want our FutuEmployees to stay fit and healthy! Therefore Futurice sponsors your personal membership at Urban sports with a certain amount of the monthly costs.

  • Social responsibility program

    where you can give back to the community and receive sponsorship from Futurice for doing open-source projects in your free time.

  • Agile working environment

    short decision paths and low hierarchies

  • Regular feedback culture & retrospectives

    we support you, to become a better version of yourself!

And last but not least - our Futurice specialities!

  • FutuHike

    work in another office for a week

  • FutuLabs

    access to 3D printers, VR & AR gear and other cool emerging tech stuff

  • FutuBuddy

    as a new joiner you will get supported by an assigned colleague to guide you through your onboarding process and first weeks at Futurice!

Next steps

We would love to hear from you! Please share a few lines about yourself, your up-to-date CV, and your portfolio. A strong portfolio is a crucial accompaniment to your application, including several examples of successfully launched products, services and results that demonstrate strategic, conceptual and creative thinking, reflecting an extensive and comprehensive understanding of the design process.

Come as you are

As an ultimate learning platform that empowers people to become a better version of themselves, we believe that diversity and inclusion are important to our company's success. We seek to recruit, develop and retain the most talented people from a diverse pool of candidates. We welcome applications from everyone, regardless of their race, religion, national origin, sexual orientation, gender identity, age, medical condition, or other non-merit factors - we care for each other!

Apply

Want to know more about this?

Contact

Katharina Schütte, Talent Acquisition Manager, Berlin

katharina.schuette@futurice.com

We’re Futurice

We are a team of 550 professionals with more than 40 nationalities in 7 offices. We’re experts in strategy, design, and engineering, and we combine these capabilities to transform organisations at every level. We think by making, and make by thinking, solving business problems by getting our hands dirty. We help forward-thinking organisations embrace change, and take control of their futures. Our strong culture is built on our core values: Care, Trust, Transparency and Continuous Improvement.

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