Futucare Service Lead
Are you looking for the next chapter in your career journey? You’ve come to the right place. We are always happy to hear from people who love learning and have their heart in the right place. Welcome home.
About the job
Futucare is Futurice’s model for ensuring continuity, support and small feature development of in-production systems. It offers a 360 view to projects, technologies and architectural solutions developed by Futurice’s highly skilled teams in recent years.
We have a team of over 20 persons and we work in smaller teams of 3-5 persons. Currently the Futucare team operates from Tampere but in the future there may also be other sites and remote team members involved. Futurice’s awesome and skilled community together with the Futucare team having one of the highest engagement scores at Futurice is surely something you don’t want to miss.
What to expect if you hop on?
As a Futucare Service Lead, your role consists of leading a team and its service portfolio, acting as a service facilitator towards clients and maintaining strong client relationships. Typical team consists of Service Lead, 3-5 developers and they handle 3-5 maintenance projects. Together with your team you also identify and plan additional development packages and contribute to Futucare’s common ways of working and development.
Service Lead takes care of things like staffing, contracts and invoicing. You will also make sure our service quality and customer satisfaction are flourishing.
Depending on your background and desires, you may also participate in hands-on technical development activities together with your team.
Occasionally, you may also participate in new customer sales or work as a consultant in customer projects to later onboard them seamlessly to Futucare.
Here are some practical things that would definitely help in this job
You have prior experience about application life-cycle management.
You have a strong desire to take a key role in the client interface, facilitate our services and build long-lasting client relationships.
Understanding what it takes to develop and operate modern web/cloud-based in-production systems is a key success factor.
You have experience / understanding of ITIL.
You have good team leading and prioritization skills.
You dearly cherish good communication both with the team and the client. Usually we look for people with fluent English, but this time fluent Finnish is something we value.
You’re a damn nice person to work with. It's crucial that your mindset is a match with Futurice family's proactive and get-things-done attitude.
Come as you are
As an ultimate learning platform that empowers people to become a better version of themselves, we believe that diversity and inclusion are important to our company's success. We seek to recruit, develop and retain the most talented people from a diverse pool of candidates. We welcome applications from everyone, regardless of their race, religion, national origin, sexual orientation, gender identity, age, medical condition, or other non-merit factors - we care for each other!
Want to know more about this?
Jenna Salo, Service Lead, Futucare
We are a team of 650 professionals with more than 46 nationalities in 7 offices, and we help forward-thinking organizations develop resilience and take control of their futures. Bringing together strategy, design, engineering and data, we help clients put data to work, rethink customer experiences, and design entirely new business models. We unleash a culture of innovation and create digital products and services that make companies and societies future capable. We collaborate closely with our clients across industries, both on-site and remotely. Our strong culture is built on our core values of Care, Trust, Transparency and Continuous Improvement. We'd like to welcome you home.