How long have you been working at Futurice?
Around 1 year and 9 months – it’s flown by!
What did you do before?
I was a service designer in another consultancy in London. Before that I was working as a service designer and manager at the Service Design Network. I studied a masters of European Design across the UK, Germany and Finland.
What’s your role at Futurice?
I’m a lead service designer working very hands-on in projects, undertaking research and insight analysis with customers and primary users of a service, aiming to gain insights from their point of view and represent their voice and perspective throughout the project. I combine that with the needs of the business and aim to consider other needs such as equity and sustainability using the Futurice toolkit and various service design tools and methods.
What makes Futurice different from other companies?
Over the past months I have learned that Futurice really lives by its values such as care, trust and transparency. They seem like values a lot of companies could have but I have really seen Futurice listen very carefully to me and other employees and really take action on any feedback given. I really feel heard as an employee at Futurice, you see things change and feel part of that change. It’s very empowering to work in a company like that. There is also a good connection with the wider European branches so you can have an international mindset and connect to deep areas of knowledge whilst bringing in other cultural perspectives to your work. And we don’t take ourselves too seriously either!
What do you enjoy most about your work?
I enjoy creating a space to really listen to people and learn what moves them, what motivates them, what they need and what their values are. It’s very humbling when people trust you to share stories about their life and collaborate with you in a very patricipatory manner. I treat this customer data and insight with a lot of care and respect and use it wisely so that I am a good conduit for their voice and needs and it doesn’t get lost in projects.
I am really excited about exploring what design can do to address more systemic challenges like sustainability or social and environmental challenges – some of the bigger questions of our time. We have a lot of people across Europe working in future foresight or circular economy projects and there is a lot of learning and information sharing going on. I believe as a whole company we can have a significant impact in this time of transition to become more equitable and greener, something that a lot of companies are aiming for. I am looking at what we can do as a business under that umbrella.