Service design, user interface and visual design

Our designers create intuitive, user friendly, emotionally satisfying and visually stunning digital products and services. They work from first concept sketches to fully realized UI architecture, user flows and visual identity. Seamless collaboration with developers and business delivers concrete results fast to market and to your customers, while maximising the commercial impact of the service and minimising waste in the development process.

Service design 

Our designers have very concrete ways of finding the primary touch points that contribute to how customers experience your product or service. Working closely with the business needs, we are able to map out the customer journey to identity critical points where the service must perform, as well as gaps and opportunities for innovation. Over a thousand completed projects have taught us a thing or two about how and where to find real insight into customer behaviour. Getting out of the office and stepping into the customer’s shoes is second nature for us.

The same design team quickly translates these insights into concrete concept prototypes, allowing us to collect feedback from customers and stakeholders at a very early stage.

User interface and visual design

The seamless interaction between our designers and developers ensures a very rapid build of the service's features, functionality and visual look and feel. It also guarantees easier implementation and reduces the risk of expensive changes later in the development.

Our methods and tools include, but are not limited to:

  • End user interviews, observation and shadowing
  • End user insight 
  • Storytelling and opportunity area development
  • Customer journey mapping
  • Co-creation workshop/facilitation
  • Scenario roleplaying
  • Sketches, paper prototypes and working click-through models
  • End user design evaluation workshop/facilitation

 

For more information, contact:

Anton Schubert Principal Consultant / Design Strategist
+44 (0) 782 606 8521
Mark Schlusnus Design Director
+49 160 946 695 12