Design

Trust When All Conspiracy Theories Are True – Becoming Human – Medium

Topics
#trust, #iot, #internetofthings, #servicedesign, #machine learning, #cloud

I have a Golden Retriever. He has trust issues. Like — he trusts everyone. A pit bull can be foaming at the mouth and straining at the leash to bite him. He just bounces around happily and assumes they want to play. If someone on the street gives him a treat, he will roll over and enjoy a scratch before following them home. Nice dog. Not the brightest puppy in the litter.

Those of us helping companies create digital services work in challenging times. Most customers behave like my dog- they are willing to click past the security warning and expose their private lives in return for a small treat.…

https://medium.com/@paulhoughton/trust-when-all-conspiracy-theories-are-true-8814a825f43